Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
HLTCSD201C Mapping and Delivery Guide
Maintain high standard of client service
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | HLTCSD201C - Maintain high standard of client service |
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Description | This unit describes skills and knowledge for care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit applies to work in a range of health settings where health services are provided with direct client contact involvedWork performed requires a range of well-developed skills where some discretion and judgement is requiredIndividuals will take responsibility for their own outputs and limited responsibility for the output of othersApplication of this unit should be contextualised to reflect any client service requirements, issues and practices specific to each workplace | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate appropriately with clients |
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Element: Establish and maintain an appropriate relationship with clients |
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Element: Act in a respectful manner at all times |
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Element: Evaluate own work to maintain a high standard of client service |
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